Customer Service Guarantee

Our promise to you:

We will consistently exceed your expectations by efficiently matching you to active lenders throughout the nation and by providing prompt communication.

We are here to help:

The Core Merchants Customer Service Guarantee lets you know what you can and should expect from Core Merchants—and what we’re doing to hold ourselves accountable every day. 

1. If we match you with a lender, we will do so within 72 hours of the completion of your application. Core Merchants’ technology is built on years of experience. We have top partnerships and can quickly match you to the lender that best fits your needs, saving you both time and money. 

2. We will treat you with courtesy and respect. We recruit, train, develop, and retain committed professionals with high integrity, intelligence, and experience. Our Account Representatives and Account Managers will conduct themselves in a professional manner, communicating their knowledge to you clearly and proactively.  

3. We will be available to answer your questions in a timely manner, whether by

• or email: coremerchants@gmail.com

For most requests, we will respond the same business day, and for all requests, we will respond within 24 hours on weekdays and 72 hours on weekends.

We do not guarantee funding:

Core Merchants gives you high opportunity of getting approved for a small business loan. However, we do not guarantee you will receive a business loan. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share your feedback by emailing us at coremerchants@gmail.com. We value your feedback and will use it to enhance your future experience.